Western Wisconsin Cares (WWC) has a system in place that provides members access to services in the Long Term Care (LTC) benefit package 24 hours per day, 7 days per week.

Normal Business Hours

Western Wisconsin Cares's normal business hours are: Monday - Friday 8:00 AM to 4:30 PM, excluding the following holidays

  • New Year's Day
  • Memorial Day
  • Labor Day
  • 4th of July
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving Day
  • Christmas Day

If services are needed during normal business hours, please contact your team or call the main number for your office found on our Contact Us page.

After-Hours Services

When services are needed outside of normal business hours, members and providers should call: TOLL-FREE 800-285-6425